Client Success Manager

At WEBBLDR, we don’t just build websites — we build long-term partnerships. That’s where you come in.

We’re looking for a Client Success Manager who’s organized, people-focused, and obsessed with making sure our clients are happy. You’ll be the face of WEBBLDR after the sale closes — leading onboarding, gathering content, managing updates, and keeping communication smooth and clear.

No agency background required. If you’ve got strong communication skills and a get-it-done attitude, we’ll train you on the rest.

• Be the main point of contact for clients during active website projects
• Coordinate with clients to collect necessary assets (logos, photos, info)
• Keep them updated on timelines and progress
• Translate client feedback into clear action steps for the creative team
• Track project milestones, questions, and next steps in ClickUp
• Follow up with clients post-launch to upsell hosting, SEO, or add-on services
• Jump into calls or emails to keep the relationship strong

• You’ve worked in customer service, account management, or client-facing roles
• You’re organized and can keep multiple projects moving at once
• You love helping people feel heard and supported
• You know how to manage expectations without overpromising
• You’re comfortable using tools like email, ClickUp, Google Drive, and Zoom
• You can hold your own in a fast-paced, startup environment
• Bonus: You’ve worked with construction clients or small business owners

• Strong written and verbal communication
• A proactive mindset — you don’t wait for someone else to solve it
• Comfort working with remote teams and async communication
• Willingness to learn and improve processes as we grow

• Hourly or salaried pay depending on experience
• Flexible schedule (set your own hours)
• Remote-first work environment
• Paid training on our systems and style
• Growth path into operations, leadership, or strategy roles
• A fun, tight-knit team that genuinely wants to help you grow