Client Success Manager

Cedar Rapids, IA or Remote

Overview

At WEBBLDR, we don’t just build websites — we build long-term partnerships. That’s where you come in.

We’re looking for a Client Success Manager who’s organized, people-focused, and obsessed with making sure our clients are happy. You’ll be the face of WEBBLDR after the sale closes — leading onboarding, gathering content, managing updates, and keeping communication smooth and clear.

No agency background required. If you’ve got strong communication skills and a get-it-done attitude, we’ll train you on the rest.

You Might Be a Good Fit IF...

You’ve worked in customer service, account management, or client-facing roles

You’re organized and can keep multiple projects moving at once

You love helping people feel heard and supported

You’re comfortable using tools like email, ClickUp, Google Drive, and Zoom

You know how to manage expectations without overpromising

You can hold your own in a fast-paced, startup environment

What You’ll Do

Be the main point of contact for clients during active website projects
Coordinate with clients to collect necessary assets (logos, photos, info)
Keep them updated on timelines and progress
Track project milestones, questions, and next steps in ClickUp
Follow up with clients post-launch to upsell hosting, SEO, or add-on services
Jump into calls or emails to keep the relationship strong
Translate client feedback into clear action steps for the creative team

What You'll Get

Hourly or salaried pay depending on experience

Flexible schedule (set your own hours)

Remote-first work environment

Paid training on our systems and style

Growth path into operations, leadership, or strategy roles

A fun, tight-knit team that genuinely wants to help you grow

Client Success Manager Application v3

Step 1
Personal Information
Professional Profile
Experience & Skills
Goals & Availability